Tiered Services

Technical skills are required across three layers to ensure your level of experts are used to their full potential that will ensure efficiency and effectiveness. TechSurve offers all three layers of competencies as a Tiered collective team / or a single Tiered team within the range of experience and competencies.

Level 1

Service Level Agreement

First Point of Contact Support

Junior - Intermediate technical skills

Follow the sun 24/7/365 availability

Daily system health checks

Level 2

Service Level Agreement

Intermediate – Senior technical skills

Investigation and troubleshooting

Error handling and resolution

Automated system health checks and response

Level 3

Service Level Agreement

Senior – Expert technical skills

Advanced troubleshooting and resolution


Major changes and projects

We’ll be glad to hear from you.

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